Privacy Policy
How we handle the information you share with Hair By Dawn Austin.
Effective October 31, 2026
Information we collect
When you contact us, submit a consultation, or request an appointment, we may collect your name, email address, phone number, requested services, scheduling preferences, hair history, photos you choose to provide, and messages you send us. Our website and service providers may also collect basic technical information, such as browser or device data.
How we use information
We use information to respond to inquiries, review appointment requests, provide consultations and hair services, send service-related updates, manage bookings, maintain records, and improve our customer experience. Photos submitted for consultation are used to evaluate service needs and are not published as portfolio or promotional images without separate permission.
Booking, forms, and messaging partners
Our website uses third-party services, including Bookeo for booking and other providers that support website forms, hosting, or business messaging. If you message us through Google Search or Maps, Google and its messaging services may process those communications, including through automated responses where enabled. Information handled by these providers is also subject to their applicable policies.
Sharing and safeguarding information
We share information with providers when needed to operate our business and fulfill your request, or where required by law. We do not publish private consultation responses. We take reasonable steps to protect information, but no website or electronic communication method is completely secure.
How long we keep information
We retain information for as long as reasonably needed to manage client relationships, provide services, resolve issues, or meet legal and recordkeeping obligations. Retention periods may vary by record and service provider.
Your choices
You may ask to review, correct, or request deletion of information held directly by our business, subject to applicable law and recordkeeping needs. You can also choose not to submit optional information or photos. For data held by a third-party provider, you may need to contact that provider directly.
Contact
For questions about this policy or your information, email HairByDawnAustin@gmail.com.